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Customer intent is a treasure trove of actionable data hiding in plain sight

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By looking at the CX lifecycle though granular intents, companies can 1) benchmark where they are strong/blemished, 2) identify where a human touch in a contact center helps/over-indexes the needs of a customer, and 3) solve for customers’ CX needs with surgical precision.”

Data 29
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2024 Events for Project Managers, Business Leaders, and Industry Professionals

Epicflow

2024 Healthcare Project Delivery Conference January, 30-31, San Diego, USA This year’s conference will focus on implementing developments in procurement, design, financing, and O&M in healthcare projects. The event’s program includes inspiring keynotes, one-to-one meetings, networking as well as thought-provoking discussions.