Analysis Information Technology Metrics Sales 
Harvard Business
JULY 19, 2016
.” When the company upgraded its commercial insurance line for small businesses a few years ago, the agents jammed internal call centers with questions about how the policies worked and how to set sales quotes. The cost of simply expanding the call centers was prohibitive. Don’t make your AI too lite.
Harvard Business
FEBRUARY 8, 2018
That makes it imperative to start thinking about how management will be changed by the most impactful information technology of our time: cloud computing. Key to the new system are rapid data collection and analysis, followed by over the air changes to product software. How organizations are changing.
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