Advertising Ethics Process Improvement Training 
Tom Spencer
MARCH 21, 2020
The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. Improve your processes and invest in technology.
Tom Spencer
MARCH 21, 2020
The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. Improve your processes and invest in technology.
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