Tom Spencer

MARCH 21, 2020

The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. Improve your processes and invest in technology.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. The customer feels cheated if some additional charge comes up on their credit card or if they are denied some discount or insurance claim which was very publicly advertised. Improve your processes and invest in technology.

Banking 78

Banking Airlines Insurance Insurance 78

Tom Spencer

JUNE 10, 2014

How many cars, traffic lights, street signs and advertisements? Making a concise list and referring to it will help – this will essentially help to “train” your RAS. Again, your RAS will focus on what you train it to. Let’s use an example from your life. How many items of clothing? Now, what percentage of those do you remember?

Retail 127

Retail Deloitte Video Sports 127