The Dirty Little Secret About Digitally Transforming Operations
Harvard Business
MAY 31, 2016
It was all reminiscent of 19 th century advertisements for cure-all patent medicines. He summarized the issue very simply: “We can automate mathematics, we can automate design decisions, but we cannot automate changes in human behavior.” Operations in a Connected World. ” Insight Center. Sponsored by Accenture.
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