article thumbnail

The Surprising Role of Goodwill in Building Trust

Organizational Talent Consulting

." ~ Dale Carnegie Leaders display and create goodwill by being: friendly helpful cooperative and taking an interest in followers' well-being A leader can build their goodwill capacity by developing their emotional intelligence, helping followers, and spending time establishing high-quality relationships. References: Cameron, K.

article thumbnail

The Right Questions Can Reveal the Right Problems

Harmonious Workplaces

Leverage effective inquiry tactics to diagnose organizational needs As a Certified Management Consultant (CMC), I belong to the Institute of Management Consultants (IMC USA) and the IMC Chicagoland Chapter. Using good questioning tools and techniques can set one consultant apart from the pack.