article thumbnail

What is the Professional Services Industry All About?

Progressus

And —rather than selling physical products, they deal in less tangible resources like time, insights, and expertise – billed either by hour or by project. What’s surprising is that Professional Services revenue growth averaged 34% in the 2H 2022 snapshot, representing a 44% increase over 2H 2020.

article thumbnail

From meeting-heavy to essential meetings only

Asamby Consulting

For one particular reason: it involves the most human resources, requires preparation and a follow-up, the latter drawing in even more resources. In early 2022, we conducted retrospectives for past client work (as you do in an agile team), and we've also found this pattern. It shows immediate benefits while freeing up resources.

Meeting 52
article thumbnail

6 ways to renew (and stick to!) your CX vows

1 to 1

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times.

Metrics 26