1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

Strategy 26

Strategy Strategy Strategy& Talent 26

Epicflow

JANUARY 30, 2024

In a nutshell, AI automates repetitive tasks and makes predictions thereby increasing efficiency, streamlining the workflow, and improving decision-making. Forecasting and decision-making Thanks to predictive analytics, PM tools analyze historical data along with current project metrics to predict how the project environment will change.

Trends 52

Trends Management Emotional Intelligence Software 52

Progressus

OCTOBER 25, 2023

Forrester’s 2022 Predictions includes an important statistic that underscores this point: roughly 80% of consumers view the world as all digital — there is no divide. Again, business leaders will need to prepare employees to make the most of the latest tech and provide ongoing support and training.

Data 52

Data Agile Tools Talent 52