Show report: CX and EX inextricably linked, with empathy as the glue
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MARCH 21, 2023
The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Transportation is what we do,” he added.
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