Show report: CX and EX inextricably linked, with empathy as the glue
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MARCH 21, 2023
airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We So often, we design something that works for HR or finance or technology and guess what? While some organizations favor CX over EX, or vice versa, it’s become clear the two have become inextricably linked. “We
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