The Management Centre

APRIL 8, 2024

In 2021 we recognised a need within our management teams who felt they lacked the business skills necessary to effectively run their areas. Every penny matters, because by being efficient and effective it means we can support more and more people. The Leading Edge also involved follow-up challenges and buddy meetings.

Management 52

Management Groups Development Course 52

Organizational Talent Consulting

MARCH 20, 2023

You can use the following questions in a one-to-one meeting or as an anonymous pulse survey with a team. While the most important action you take is the first step toward improving, creating a burning platform for change provides the motivation to take the first step. I feel a sense of belonging within my team. Doolittle, J. Edmondson, A.

Leadership 59

Leadership ROI Survey Hotels 59

1 to 1

MARCH 28, 2022

According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. In addition to greater flexibility, gig workers are less restricted by geographic limits, reducing the need for physical infrastructures reduces costs and increases efficiency. adults are current or recent gig workers. workforce by 2023.

How To 52

How To Metrics Talent Policies 52

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

Strategy 26

Strategy Strategy Strategy& Talent 26

1 to 1

JUNE 28, 2021

There’s no denying the vital role contact centers play in brands’ ability to meet customer needs quickly and efficiently. But, in 2021 and beyond, do brands still need to house their servers in a physical location like a warehouse? Increasingly companies are saying: no. Brands will have many more hiring options.

Tools 26

Tools Resources Operations Recruiting 26