Remove 2021 Remove Balance Sheet Remove Benchmarking Remove Training
article thumbnail

Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. These insights can help companies better train their customer support teams and ensure they’re equipped with the right information to meet customer needs.

Data 29