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Change Readiness?—?Essential but Oft-Omitted

Harmonious Workplaces

Preparing organizations to handle change both efficiently and sustainably requires a systematic approach. Resistance from employees, constrained resources, inadequate communication, and lack of proper training are common challenges. Facing and overcoming these obstacles develops a culture that thrives on change. References Graham, J.,

Culture 98
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Retail in the United States: Online Vs Offline

Business Consulting Agency

In 2021, US e-commerce sales surged to $933.3 of total retail sales in 2021, reflecting a steady uptrend in consumer preference for digital transactions. Coresight Research reported over 9,800 store closures in 2021, a sharp rise from previous years.

Retail 52
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The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

Agility” is the management word of the decade for sure. But to move with agility in a complex organization requires leaders to be confident that important decisions are being made at the right level and location across the enterprise. Efficiencies are lost in the cost of overhead. Programs and staff grow. What is “center-led”.

Agile 65
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From meeting-heavy to essential meetings only

Asamby Consulting

Their work trend index tracked the increasing number of documents, chats, emails, and meetings from February 2020 (pre-Covid) to February 2021. For one particular reason: it involves the most human resources, requires preparation and a follow-up, the latter drawing in even more resources. You can unsubscribe at any time.

Meeting 52
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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

1 to 1

To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday. Along with the unpredictability of the season comes support volume surges that will test a retailer’s resources. Strategy #1: Deploy flexible WFH staff for the holiday rush.

Retail 26