LSA Global
DECEMBER 6, 2017
More Effective Training Creates More Effective Performance. Recent undercover tests of the system found TSA failed to detect weapons 70% of the time…and that was an improvement over a test two years before when the resulting failures occurred 95% of the time. Three Requirements for More Effective Training.
Harvard Business
AUGUST 30, 2018
One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. To show how it works, we’ll walk you through an example.
Harvard Business
AUGUST 2, 2018
This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.” A trained lawyer, James spent more than 20 years working in the legal industry in various capacities. ” The results were successful. It was held last August.
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