2016 Culture Process Improvement Training 
Harvard Business
AUGUST 30, 2018
One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. To show how it works, we’ll walk you through an example.
Harvard Business
AUGUST 2, 2018
Perhaps “you are being suffocated by a culture that wants to keep you in a state of being perpetually obsessed with your career,” Petriglieri says. This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.”
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