2016 Leadership Process Improvement Training 
Harvard Business
AUGUST 30, 2018
One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. Systematically manage apprenticeship.
Harvard Business
AUGUST 2, 2018
. “Instead, I began to approach my job as one in which my success was judged by whether or not my colleagues began to adhere to a vision of excellent communication, servant leadership, and team success. A trained lawyer, James spent more than 20 years working in the legal industry in various capacities. It was held last August.
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