Why This Health System Offers Refunds to Dissatisfied Patients
Harvard Business
NOVEMBER 16, 2016
In March of 2016 we expanded the refund program system-wide to include all patients and all forms of patient individual financial responsibility (copayment, coinsurance, and deductible). Our health insurance plan had properly notified its members about a new $1,000 copayment for a certain type of surgery.
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