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Transformational Leadership: Changing Culture to Fuel Financial Success

Organizational Talent Consulting

An Examination of the Importance of Leadership Behaviors and Attributes on Shaping Culture Executive Summary Organizational culture is a critical factor in financially successful companies. But culture change is often overwhelming and elusive. HOW TO READ THIS WHITE PAPER This white paper is divided into five sections.

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Putting the 'Customer' in 'Service Optimization' - Think customers.

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Webinars & White Papers. White Papers. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Webinars & White Papers. White Papers.

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