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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. Process: Each Step Matters. Journal of Nursing Care Quality, 23(3), 216-224. and Cmiel, C. doi: 10.1097/01.