article thumbnail

Texas Energy Screw-up and Small Business Impairments

Martinka Consulting

I read two long articles, one in the Seattle Times and the other in the Wall Street Journal. Have a list of tactics, whether it’s for growth, margin improvement, expense reduction, process improvement, an improved culture, or something else. Know what you are going to do. Get into the details.

article thumbnail

Improving the Patient Experience: People, Process, Place Model

Tom Spencer

A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. Process: Each Step Matters. Journal of Nursing Care Quality, 23(3), 216-224. and Cmiel, C. doi: 10.1097/01.