Tom Spencer

MAY 18, 2015

Nigel is the author of The Long Term Starts Tomorrow , a must have book “for any manager, leader or Minister.” Tom: Do you think that short term financial metrics are part of the problem in developing long term strategy? And so, there appears to be a disparity between what companies do and what the metrics are measuring.

Metrics 60

Metrics Financial Cash Flow Process Improvement 60

BCG

JANUARY 5, 2017

One industry that has been a huge beneficiary of all this turbulence is the change management industry. The traditional approach to change management is itself in need of change. Over the past few years, the change management industry has been logging an average annual growth rate of 5%. It has not lived up to its promise.

Change Management 85

Change Management Management Comparison Industry 85

Management Consulted

SEPTEMBER 25, 2016

Even as recently as 2006, the concept of measurement, management and their impact on philanthropy was not considered a key tool to business development – that’s why The Ultimate Question 2.0 The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003.

Bain 100

Bain Survey Banking Metrics 100