Tom Spencer

MAY 18, 2015

Tom: Do you think that short term financial metrics are part of the problem in developing long term strategy? One of my colleagues at Pottinger held an iPhone in his hand in about 2003, which was four years before Apple had the iPhone, except that the iPhone said Nokia on the bottom of it. Very large organisations do this.

Metrics 60

Metrics Financial Cash Flow Process Improvement 60

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. WHY READ IT?

Bain 100

Bain Survey Banking Metrics 100

QEmploy

JUNE 28, 2019

These include LGBT metrics, evaluation mechanisms, diversity training programs, as well as gender transition guidelines. Philanthropic support of LGBT organization or event is shown through financial, kind or pro bono support. Read also: Best IT Development Podcasts 2019 for Consultants ]. Booz Allen Hamilton.

Consulting 71

Consulting Boston Consulting Group Policies Accenture 71