Remove 2001 Remove Benchmarking Remove Operations Remove Strategy
article thumbnail

What Sales Teams Should Do to Prepare for the Next Recession

Harvard Business

In the 2001 recession, total sales for the S&P 500 declined by 9% from its pre-recession peak to its trough 18 months later—almost a year after the recession officially ended. Our recent benchmarking of nearly 900 B2B companies underscores the importance of these tools. Streamline and digitize the back office.

Sales 39
article thumbnail

The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

It’s worth noting that the companies and business units in my study were tracked between 2001 and 2007. And what are the benchmarks of success? One of JLL’s main clients, Bank of America [BofA], told JLL in 2001 that it no longer wanted to deal with each of JLL’s business units independently.