Harvard Business

NOVEMBER 23, 2018

In the 2001 recession, total sales for the S&P 500 declined by 9% from its pre-recession peak to its trough 18 months later—almost a year after the recession officially ended. Our recent benchmarking of nearly 900 B2B companies underscores the importance of these tools. Detect and reinforce effective behaviors.

Sales 33

Sales B2B Tools Software 33

Harvard Business

NOVEMBER 21, 2016

Since 2001, English has been the international language of pilots and air traffic controllers, and airlines across the world have invested in English training programs for pilots, flight attendants, and other customer-facing staff. Benchmark English proficiency. In the aviation industry, miscommunication can be fatal.

Industry 28

Industry Survey Training Training 28

Harvard Business

MAY 18, 2017

For my money, “What You Don’t Know About Making Decisions” (2001), which Garvin wrote with Michael Roberto, is the best piece on organizational decision making in HBR’s archive. Case closed (until engineers develop an algorithm that does the job better).

Management 30

Management Turnaround Engineering Benchmarking 30