2001, Benchmarking, Development and Productivity - Management Consulting Connection

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2001

Benchmarking

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Productivity

The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

MAY 3, 2016

An outside-in perspective means that companies aim to creatively deliver something of value to customers, rather than focus simply on products and sales. It’s worth noting that the companies and business units in my study were tracked between 2001 and 2007. Developing the Global Leader.

Education

Education Real Estate Research Company

Reflecting on David Garvin’s Imprint on Management

Harvard Business

MAY 18, 2017

Garvin was a generalist more than a specialist, perhaps because he came of age at HBS during the 1980s, when the school’s primary focus was the development of skilled general managers. The articles — “Competing on the Eight Dimensions of Quality” (1987) and “What Does ‘Product Quality’ Really Mean?”

Management

Management Turnaround Engineering Benchmarking

The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Reflecting on David Garvin’s Imprint on Management

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