Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or
1 to 1
JUNE 1, 2021
And, while some customer service associates may initially fear automation – perhaps worrying it will take over part or all of their job – smart automation actually prepares employees with the tools they need so they’re ready to hit the ground running when volume surges hit.
26 
Let's personalize your content