Harvard Business

MAY 25, 2016

Sales reps are most effective when they have the right amount of support staff, but exactly how much support staff does a company need, and how should it be structured? Call it a Goldilocks quandary: Too little support, and your sales people can’t do their jobs well; too much, and you’re wasting money.

Sales 39

Sales ROI Efficiency Operations 39

1 to 1

JUNE 1, 2021

And, while some customer service associates may initially fear automation – perhaps worrying it will take over part or all of their job – smart automation actually prepares employees with the tools they need so they’re ready to hit the ground running when volume surges hit.

Software 26

Software Turnaround Automotive ROI 26

1 to 1

AUGUST 18, 2021

At-home hiring lets retailers dip into a wide talent pool of a diverse and highly skilled workforce when needed to support customer service and sales inquiries. Intelligent automation solutions such as these improve CX and drive bottom-line results, reduce average turnaround time, and resolve issues anytime.

Retail 26

Retail Strategy Strategy Strategy& 26