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Research: When Retail Workers Have Stable Schedules, Sales and Productivity Go Up

Harvard Business

The relentless rise of online retailers has led to deep soul searching among brick-and-mortar retailers to find ways to compete. The traditional methods of competing through convenience, assortment, and pricing are largely ineffective against online retailers who outperform brick-and-mortar retailers in these dimensions.

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How to Win with Automation (Hint: It’s Not Chasing Efficiency)

Harvard Business

At the same time, managers need to continue to motivate employees who fear their jobs being replaced by robots. market share in online sales. That allows the sales associates to focus on serving customers rather than wasting time and energy managing transactions. This creates a dilemma for leaders.

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The 20 Most Common Things That Come Up During Reference Checks

Harvard Business

Some examples of top, job-specific themes in the areas for improvement were: Delegating for project managers; Time Management/Prioritizing for a phone customer service rep; Attention to Detail/Accuracy for a software developer; Work-Life Balance for a director of human resources; and Handling Stress for a nursing manager.

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