Harvard Business

MAY 25, 2016

This includes all non-quota-carrying roles in the organization: customer-facing support, sales operations and administration, and sales management. Many companies with low sales ROI devote less than 30% of their sales staff to support functions. We found that the levels of operations and administrative support are what matters most.

Sales 39

Sales ROI Efficiency Operations 39

1 to 1

JUNE 1, 2021

And, while some customer service associates may initially fear automation – perhaps worrying it will take over part or all of their job – smart automation actually prepares employees with the tools they need so they’re ready to hit the ground running when volume surges hit.

Software 26

Software Turnaround Automotive ROI 26

1 to 1

AUGUST 18, 2021

With post-pandemic online shopping increasing and deals running longer and earlier, consistent quality and service levels are essential to keep operations running smoothly and customers happy. Intelligent automation solutions such as these improve CX and drive bottom-line results, reduce average turnaround time, and resolve issues anytime.

Retail 26

Retail Strategy Strategy Strategy& 26