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In the Best Sales Teams, About Half of the People Are in Support Roles

Harvard Business

Sales reps are most effective when they have the right amount of support staff, but exactly how much support staff does a company need, and how should it be structured? Call it a Goldilocks quandary: Too little support, and your sales people can’t do their jobs well; too much, and you’re wasting money.

Sales 42
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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

1 to 1

It streamlines operations and frees customer-facing employees up to focus on more meaningful interactions with customers. And RPA can help employees across the board in an organization: customer care, sales, finance, HR, supply chain, IT, and procurement. Brands can achieve triple digit ROI from RPA and other CX automation tools.

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5 retail strategies that are here to stay

1 to 1

With post-pandemic online shopping increasing and deals running longer and earlier, consistent quality and service levels are essential to keep operations running smoothly and customers happy. Intelligent automation solutions such as these improve CX and drive bottom-line results, reduce average turnaround time, and resolve issues anytime.

Retail 26
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Avoiding Costly Business Mistakes With Consultants

Business Consulting Agency

Operational Inefficiencies: Mistakes in operational processes can lead to inefficiencies, wasted resources, and increased overhead costs. Their expertise spans strategic planning, financial management, operations, and beyond. Rebuilding trust is often a long and arduous process.