Remove Metrics Remove Recruitment Remove Research Remove ROI
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To Better Train Workers, Figure Out Where They Struggle

Harvard Business

Almost half (49%) said that it was difficult to ensure a return on investment (ROI). The metrics we track include: productivity, cost savings in recruitment and training, quality, retention, and speed to promotion. These metrics can be converted into an estimate of ROI for the employer. and sixfold in India.

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6 ways to renew (and stick to!) your CX vows

1 to 1

Start with research and journey mapping to create a visual representation of the path your customers take when they engage with your brand. Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer.

Metrics 26
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How to Gauge the Effectiveness of Employee Wellness Programs

Harvard Business

businesses offer such programs, research on their effectiveness has been mixed. The impact went beyond the one specific metric. While more than 60% of U.S. They may feel healthier, but they also report that they sleep better, have more energy, experience more positivity, and find that they can get off blood pressure medication.

How To 37
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Why Companies Are Creating Their Own Coworking Spaces

Harvard Business

But our research and reporting show this isn’t the case. More important is curating the mix of employees, startups, entrepreneurs, freelancers, researchers, and even academics present. As one might imagine, demonstrating the ROI of this is difficult — most don’t even try. Corporate coworkers seek the same.

Company 37
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How Blockchain Can Help Marketers Build Better Relationships with Their Customers

Harvard Business

In 2016, HubSpot published a research study showing that a majority of Internet users dislike most forms of pop-ups and mobile ads and see online advertisement as intrusive and negatively disruptive. Ending the Google-Facebook Advertising Duopoly. A similar model could be used with website ads by compensating consumers for each page view.

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Getting the Most from an Online Customer Community

Harvard Business

Over the years, online community research has matured from novelty to necessity – an essential tool for marketing professionals. According to the Market Research Society (MRS) , spending on online research increased 15 percent from 2008 to 2012. ” Don’t just recruit “fans” for your community.

ROI 28