Improving the Patient Experience: People, Process, Place Model
Tom Spencer
MAY 6, 2018
The most commonly used measure of patient satisfaction is the Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ). Through this survey patients answer approximately 32 questions regarding their inpatient stay. In 2015, hospitals either lost or gained 1.5% of their Medicare payments based on their score.
Let's personalize your content