Harvard Business

MAY 25, 2016

The efficiency of their sales departments, as measured by sales ROI (gross margin over total sales cost), also varies widely: The top 25% of companies we analyzed boast a sales ROI that is more than twice that of the bottom 25%. Many companies with low sales ROI devote less than 30% of their sales staff to support functions.

Sales 39

Sales ROI Efficiency Operations 39

1 to 1

JUNE 1, 2021

And, while some customer service associates may initially fear automation – perhaps worrying it will take over part or all of their job – smart automation actually prepares employees with the tools they need so they’re ready to hit the ground running when volume surges hit. Streamlining Efficiency. Most likely, the answer is: both.

Software 26

Software Turnaround Automotive ROI 26

1 to 1

AUGUST 18, 2021

The scalability and efficiency of at-home employment allows retailers to easily to accommodate fluctuating interaction volumes during peak seasons, a perk not easily available through traditional means. RPA and RDA software works in unison to minimize disruption and facilitate more efficient CX delivery from first-impressions to checkout.

Retail 26

Retail Strategy Strategy Strategy& 26