Rick Conlow

MAY 31, 2023

Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.

Training 99

Training Training Leadership Resources 99

Progressus

NOVEMBER 10, 2023

The Power of Unity Firms need real-time insights into the entire business – finance, project accounting, sales, everything – otherwise multiple versions of the truth will start showing up in budgets, estimates, and forecasts. Do process improvements support strategic objectives? How often do you release new products/services?

Agile 52

Agile Tools Data Talent 52

Harvard Business

SEPTEMBER 11, 2017

Don’t optimize for efficiency. There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Your team isn’t big enough to really reap the rewards of these efficiencies.

Metrics 46

Metrics Engineering Efficiency Operations 46

Harvard Business

JUNE 8, 2017

Moreover, participating health care systems, including Geisinger, have found that the care delivery reengineering needed to earn and maintain this type of payment model has led to improved processes and efficiencies beyond the program. Business development, contracting, and finance personnel are also required.

Healthcare 28

Healthcare System Insurance Insurance 28