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6 ways to renew (and stick to!) your CX vows

1 to 1

Qualitative research methods—such as customer interviews, focus groups, and even ride-a-longs—can help collect insights directly from the customer. Consider adding Voice of Customer (VoC) , analytics , interviews, and polls to your arsenal of feedback tools. The post 6 ways to renew (and stick to!)

Metrics 26
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Positioning Yourself As The Expert — How To Develop A Consulting Voice That Clients Will Listen To with Ron Carucci: Podcast #21

Consulting Success

I think their recruiters love that because it’s an annuity for them. I interview interesting and novel thought leaders to help share their ideas and also get seen as part of their network as well. Or “Can you come and speak at my sales meeting?” That’s been okay. We thought, “Surely, we can do better.