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"Process Mining"? Sounds Like a Waste of Time.

Markovitz Consulting

Conversely, companies that adopt an incremental improvement approach tend to spend too much time on analyzing the “as-is.” In addition, their current process analysis is frequently based on interviews and sticky notes, which executives sometimes regard as overly subjective and treat with justifiable skepticism.

Software 124
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Before Automating Your Company?s Processes, Find Ways to Improve Them

Harvard Business

At a leading global logistics company, for example, the business rules in a claims process suggested that decisions on tolerances for refunds required the judgment of a manager. But when interviewed, the manager was able to clearly articulate rules of thumb he followed, which could be defined as rules for the RPA process to follow.

Company 38