Kates Kesler

MARCH 7, 2021

Where do we need leadership and management? . Communities of practice develop common guidelines, methods, and processes to maintain a consistent quality standard and avoid duplication of efforts. METRICS/REWARDS . . What metrics should we track? . Change management (CM) excellence. . STRUCTURE .

Management 65

Management Enterprise Metrics Change Management 65

Kates Kesler

JULY 24, 2020

Organization capabilities are organization muscle, built through a combination of structure, process, metrics and rewards, and people practices. Creating intentionally smaller GM development roles can provide growth opportunities for all. Metrics and Rewards. They start with a discussion of Talent and Leadership.

Talent 65

Talent Metrics Accenture Development 65

Kates Kesler

JULY 22, 2020

Organization capabilities are organization muscle, built through a combination of structure, process, metrics and rewards, and people practices. Creating intentionally smaller GM development roles can provide growth opportunities for all. Metrics and Rewards. They start with a discussion of Talent and Leadership.

Talent 65

Talent Metrics Accenture Development 65

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Start a knowledge base.

Metrics 46

Metrics Engineering Efficiency Operations 46