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TCIP #059 – The Human Capital Component Of Crisis Management, With Sam Miller

Melissa Agnes

An important question that should be added to your risk analysis – every time. Tune in to this episode of The Crisis Intelligence Podcast here: To download this episode to your computer or device: Click here. Three steps you should take to implement the human capital component into your crisis preparedness.

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These Smart Social Media Tactics Will Help You Prevent A Crisis

Melissa Agnes

1) Provide social media training for everyone that operates as an admin on a brand account. If they are in any way responsible for content, customer service, monitoring or answering fan questions, they need to have a deeper level of training. Great news: It’s a free download! Every negative comment does not need an answer.

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