Business Consulting Agency

NOVEMBER 16, 2023

An easily accessible website streamlines this process, improving patient engagement and satisfaction. Streamlining administrative tasks not only benefits patients but also optimizes operational efficiency for medical practices. Studies indicate that 77% of patients conduct online research before booking an appointment.

Healthcare 52

Healthcare Engineering Media Study 52

1 to 1

DECEMBER 22, 2021

We see that investing up front in talent is the most efficient way to simultaneously improve your customer experience and your bottom line. In the face of the Great Resignation, the efficiency gained from automation, process improvements, and talent acquisition/retention must be re-invested to retain talent.

Strategy 26

Strategy Strategy Strategy& Talent 26

Harvard Business

SEPTEMBER 11, 2017

Don’t optimize for efficiency. There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Your team isn’t big enough to really reap the rewards of these efficiencies.

Metrics 46

Metrics Engineering Efficiency Operations 46