Business Consulting Agency

MARCH 26, 2024

Operational Efficiency and Process Improvement Consultants focus on improving operational efficiency and process optimization to streamline workflows, reduce inefficiencies, and enhance productivity.

Small Business 52

Small Business Consulting Cash Flow Talent 52

Rick Conlow

AUGUST 21, 2023

Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. As a result, the company achieved a 75% gain! Through feedback, the company’s branches listed recognition and coaching as the top initiatives that helped. We thought they could do more.

Training 69

Training Training Culture Leadership 69

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Both historical and predictive insight can enhance a company’s ability to create productive, engaged workers.

Strategy 26

Strategy Strategy Strategy& Talent 26

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. In later stages you’ll want people who think about how to scale through process, training, and systems. For support, add metrics like issue categorization and response/resolution time to your reporting. What not to do. Don’t do it.

Metrics 47

Metrics Engineering Efficiency Operations 47

Harvard Business

AUGUST 30, 2018

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. Our work with hundreds of companies offers a clear and simple answer. Goals and metrics were transparent to everyone so that nothing was hidden. million in annual benefit.

How To 40

How To Retail Productivity Sales 40