article thumbnail

Small Steps or Big Steps: What’s the Right Way to Begin Improvement?

Markovitz Consulting

People are likely to defer to the suggestions and lead of the workshop leader and install the standard “lean tools” without full understanding of how they work or what effect they will have on the process and people dynamics.[as Paul Akers has done amazing work leading lean at FastCap in just this fashion.

article thumbnail

5 Ways to Help Employees Keep Up with Digital Transformation

Harvard Business

LVMH’s Fashion Group, part of the massive French luxury products group, is one team that’s embracing this approach. Using tools such as journey maps, persona development, and user research, these companies are able to transform the way employees experience their time at the company along every major milestone.

Media 44