Harvard Business

NOVEMBER 23, 2016

We also had open questions in our surveys to give people an opportunity to express their concerns related to leadership, operations, compensation, and staffing. Each of these teams went through the same team development program as my senior leadership team. The feedback could be tough at times.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

MARCH 27, 2017

Consider the experience of one of the world’s largest footwear manufacturers, whose leaders engaged in an exercise that others can use to revamp the way they make decisions. In its fast-changing industry, big challenges loomed on many fronts. It consists of these four steps: 1. Compile a list.

Exercises 28

Exercises Productivity Efficiency Methodologies 28

Harvard Business

DECEMBER 13, 2016

For example, through a patient-journey-mapping exercise, the Care in Place team noticed that some of the senior patients being sent to the ER did not need to go. They emphasized the aim to reduce ER and hospital admissions, which aligned with the clinic’s key performance metrics.

Case Interview 28

Case Interview Insurance Insurance System 28