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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. “I don’t know what he said to them during the operation, but from then on, they wanted to talk only with him, and they acted like I was an enemy.

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Student consulting – it does more than deliver

Tom Spencer

Your personal skills, such as confidence and time management and coping with stress, will likely be tested as you will find yourself in scenarios that stretch your capabilities in these areas. From this, you can identify any potential problems and use the experience to find a way to manage or solve these problems.

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The Right Way to Check Someone’s References

Harvard Business

Case Study #1: Solicit feedback from team members to focus your questions. “By the time we talk to references, we are fairly certain that we want to hire the candidate,” he says. .” Case Study #2: Think about the role’s priorities and ask for specific examples.