Remove Case Studies Remove Meeting Remove Metrics Remove Time Management
article thumbnail

Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. It took several meetings to convince them that he didn’t know what he was talking about.” Vishnu Patel, a respected cardiologist who’d just given his notice.

article thumbnail

How to Manage Managers

Harvard Business

But your direct reports don’t just learn from you when you sit down for your one-on-one meetings. People are watching all the time,” says Finkelstein. The best training for someone learning to become a manager is individualized attention from you, their boss. This shouldn’t just occur in meetings though.