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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

OCTOBER 23, 2017

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Ben Edwards/Getty Images.

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How to Manage Managers

Harvard Business

AUGUST 29, 2016

When you’re managing managers, your responsibilities are two-fold: you need to make sure they’re producing good work (as with any employee) and that they’re effectively supporting their teams. Here’s how you can fill in the gap and help your direct reports be great managers. What the Experts Say.

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Management Consulting Connection

Case Study: Are Our Customer Liaisons Helping or Hurting?

How to Manage Managers

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