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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Exit interviews were usually handled by junior managers on the HR team, but Amrita felt that given the high rate of attrition among doctors at Krisna over the past year, it was her responsibility as head of HR to talk to Dr. Vishnu Patel, a respected cardiologist who’d just given his notice. Ben Edwards/Getty Images.

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The Right Way to Check Someone’s References

Harvard Business

The first step in the process is to solicit feedback from all the people in your organization who interviewed the candidate, according to Claman. Claman recommends referring to information gleaned from the candidate during the interview process. Say something like, “I understand Nancy helped implement a new payroll system.