AI can be the ‘blast shield’ that makes contact center associates heroes
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JANUARY 10, 2024
To set the hook and ensure viewers didn’t switch over to another channel, a series of videos from disgruntled consumers and podcasters brought to life just how frustrating it is to wait on hold, get transferred to another person, or the worst insult: “All lines are busy. Her introduction was designed to be relatable to the 5.2
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