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AI can be the ‘blast shield’ that makes contact center associates heroes

1 to 1

To set the hook and ensure viewers didn’t switch over to another channel, a series of videos from disgruntled consumers and podcasters brought to life just how frustrating it is to wait on hold, get transferred to another person, or the worst insult: “All lines are busy. Her introduction was designed to be relatable to the 5.2

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Experienced Hire from Harvard breaks in to Healthcare Consulting (Part 2)

Management Consulted

Today, we continue Part 2 (see Part 1 here ) of our interview with Charlie, an experienced Harvard grad who took an unusual path into healthcare consulting, yet leveraged his experience and hard prep work into an offer at Putnam. And I think I have the gist of getting a case down, as well as understanding those details.

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Oliver Wyman Careers

CaseInterview.com

The hiring process involves a mixture of both behavioral interviews and case interviews. Other Oliver Wyman consultants opt for a six-month nonprofit fellowship with a partner organization, while still enjoying up to 40% of their Oliver Wyman salary to make up for reduced compensation.

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Top Consulting Firms

CaseInterview.com

With 8,000 employees across 56 offices, it accepts clients in private, public, and nonprofit sectors. Its engineering services portfolio is among the strongest of any consulting firm, and it is also known for its business lines in nonprofit and public sectors. Cases may be understaffed, creating extra hours and large workloads.

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Mish's Global Economic Trend Analysis: 22% Think Obamacare Will.

MishTalk

Case Against The Fed. A new nonprofit group, Enroll America, just launched a campaign, "Get Covered America," to help the uninsured in particular learn about the new law and how to sign up for health coverage, which everyone is required to carry starting in 2014. Mish Audio Video. This Week in Money Interview.