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The 4 Dimensions of Digital Trust, Charted Across 42 Countries

Harvard Business

A typical way to gauge trust is to survey users with questions such as: How do you feel about the digital environment? We combined responses to multiple surveys from a variety of sources, such as the World Values Survey , CIGI-Ipsos, and Edelman’s Trust Barometer. We always urge you to read the methodology carefully.

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The Most Common Reasons Customer Experience Programs Fail

Harvard Business

There is place in the world for performance benchmarking survey metrics like net promoter score (NPS). While it’s critical that CX programs be well designed and methodologically sound, sometimes wasteful activities are allowed to creep into the design process and bog down the program.

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