Harvard Business

OCTOBER 16, 2023

Leaders can use an approach called balanced benchmarking, borrowed from operations management, to conduct a needs assessment and apply training where it can be most effective. The author explains how this approach was applied at a firm in the legal services industry and offers five strategies for implementation.

ROI 74

ROI Development Benchmarking Operations 74

Harvard Business

NOVEMBER 2, 2018

Despite recent efforts to increase diversity in tech, the hiring and retention rates of underrepresented groups in the industry remain abysmal. I interviewed more than 50 people from underrepresented groups who have made it in the tech industry, asking them to help me understand why they weren’t applying for my open tech jobs.

Company 33

Company Recruiting Recruitment ROI 33

Harvard Business

OCTOBER 10, 2017

Another pervasive reason is that senior executives are trained as operators, not innovators. While the execution of a conventional strategy lends itself to linear progress and clear benchmarks, innovation often proceeds by S-curves , moving at a slow crawl until it explodes at an exponential rate. Focus on Problems, Not Ideas.

ROI 28

ROI Operations Enterprise Research 28